Terms and Conditions

Acceptance of Terms

By accessing the Site, requesting a quote, signing a statement of work (“SOW”), or paying an invoice, you accept these Terms and the documents referenced here (including our Privacy Policy, SOW, and any Order Form). If you do not agree, do not use the Site or Services.

Services & SOWs

• The scope, deliverables, timeline, fees, and success criteria will be defined in a signed SOW or Order Form.
• Change requests (scope, schedule, resources) must be approved in writing and may adjust fees and timelines.
• We may use subcontractors under confidentiality obligations. We remain responsible for delivery.

Client Responsibilities

• Provide timely access to information, systems, stakeholders, test data, and approvals.
• Ensure you have rights to all data and materials you supply and that sharing them with us does not infringe any rights or laws.
• Maintain appropriate backups of your systems and data.

Intellectual Property

• Client Materials. You retain all rights to your pre-existing IP and data. You grant us a limited license to use them solely to perform the Services.
• Deliverables. Unless otherwise agreed in an SOW, upon full payment you receive a worldwide, non-exclusive, perpetual license to use project deliverables internally. We retain ownership in our pre-existing IP, frameworks, models, templates, and know-how embedded in the deliverables.
• Open Source/Third-Party. Some deliverables may include third-party or open-source software governed by their own licenses. You agree to comply with those licenses.

Confidentiality

• Each party must protect the other’s confidential information with at least reasonable care and use it only for the project. Exceptions apply for information that is public, independently developed, or lawfully obtained without duty of confidentiality.
• If disclosure is required by law, the recipient will, where lawful, give prompt notice to allow protective steps.

Data Protection & Security

• We implement reasonable technical and organizational measures appropriate to the risk. No system is 100% secure.
• If we process personal data for you, the parties will execute a Data Processing Addendum (DPA) as required by applicable law (e.g., GDPR). You are responsible for obtaining any required consents and providing lawful data to us.
• You are responsible for your own environment security, identity/access controls, and regulatory compliance in production.

AI-Specific Terms

• Non-determinism & accuracy. AI outputs may vary, contain errors or bias, and require human review before use in production or decision-making.
• Training & usage. Unless the SOW states otherwise, we do not use your confidential data to train public models. We may use de-identified, aggregate learnings to improve our internal methods.
• Third-party models/APIs. Use of LLMs and AI APIs is subject to those providers’ terms, costs, rate limits, and data handling. You are responsible for ongoing usage fees after handover.

Acceptable Use (Site)

You agree not to: (a) misuse the Site; (b) copy, reverse engineer, or create derivative works from the Site; (c) upload malware; (d) infringe IP rights; (e) attempt to access non-public areas; or (f) use the Site to violate law.

Warranties & Disclaimers

• We will perform Services in a professional and workmanlike manner.
• Except as expressly set out in an SOW, the Site and Services are provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific business results, audit outcomes, or uninterrupted operation.

Limitation of Liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, consequential, special, or punitive damages; and (b) each party’s total liability under an SOW is capped at the fees paid or payable for the 12 months preceding the claim.

Indemnity

You will indemnify and hold us harmless from claims arising from (a) your data or materials, (b) your misuse of the Site or deliverables, or (c) your breach of these Terms. We will indemnify you for claims that our Services (excluding your data and third-party components) directly infringe third-party IP, subject to prompt notice and control of the defense.

Timelines & Force Majeure

• Dates are estimates unless explicitly stated as milestones in the SOW.
• Neither party is liable for delays caused by events beyond reasonable control (e.g., natural disasters, outages, strikes, war, changes in law). The affected party will notify the other and resume performance when feasible.

Termination

• Either party may terminate for convenience on 30 days’ written notice for ongoing retainers (if applicable). Fees for work performed (and committed expenses) remain due.
• Upon termination, each party will return or destroy the other’s confidential information on request, subject to legal retention requirements.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India without regard to conflict rules. Disputes will be subject to binding arbitration in New Delhi, in English, under the Arbitration and Conciliation Act, 1996. Courts in New Delhi have exclusive jurisdiction for injunctive relief.

Changes to the Terms

We may update these Terms from time to time. Changes are effective when posted on the Site with the “Last updated” date. Continued use constitutes acceptance.

Contact

Sarvan Labs — Mangalam Aangan Prime, Mahapura, Jaipur, India — contact@sarvanlabs.com — +91-8218842490